Frequently Asked Questions

You'll get two emails:

• A processing email
• An item delivery form – please fill this out!

Submitting the form notifies us that you're ready and helps us deliver faster.

Yes! We deliver to all consoles (Xbox, Nintendo Switch, PlayStation) and PC. Just choose the correct delivery platform at checkout and in the Item Delivery Form.

Delivery depends on realm, time, and queue. During offline hours (11 PM–8 AM CST), orders are queued and delivered once we reopen. Resurrected orders are usually delivered in 1–3 hours.

Yes, orders can be placed 24/7. Just note: during offline hours, we process them when we reopen. Live chat is disabled during this time.

No, we don't price match. We work hard to stay competitive, but every vendor has different perks.

We accept credit and debit cards. All payments are SSL encrypted and 100% secure. Minimum order is $2.

Verification confirms your identity. You'll need to submit a photo of your driver's license + payment method for:

• Orders over $500
• Multiple orders totaling $500+ within 24 hrs
• Use of multiple payment methods
• VPN usage

This protects against fraud and keeps you safe!

Yes. Having an account gives you:

• Order history
• Sale & news updates
• Access to Honor Tokens, our exclusive rewards program

Highly recommended!

We offer refunds only if you notify us within 5 minutes of placing a mistaken order. Once items are delivered, refunds aren't possible. Chat is live 16 hrs/day; email is monitored 24/7.

Avoid mixing item types (e.g., Ladder + Non-Ladder) — this clears your cart automatically.

If that's not the issue, try:

• Clearing your browser cache
• Logging into your account and refreshing the page